faq's

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Where is my order?


You will receive an email from us when we receive your order and again when it is despatched. If your order has not arrived with the timeframe expected, please contact us.




Can I cancel or change my order once placed?


As soon as you place your order, we hope to be packaging and sending it the same or next day (depending on the time of the order). If you contact us, we will be able to advise if your order has been sent. You will still be able to return your items to us once received. Please see our Returns and Refunds page.




What do I do if I receive a faulty item?


Firstly, contact us as soon as possible, with the following details: Your name and order number (and account number if applicable), The product name, A picture and description of the fault. The product name and code




Oops! I've not received the correct item


We're very sorry that this has happened, and will get the correct item to you as soon as you've told us about it via email. Remember to include:

  • Your name and the order number
  • A picture and description of the incorrect item received.
  • The name of what you should have received

Please don't return the item to us just yet - but do keep it safe. We'll be in touch!




My items have arrived, and they're wrapped in plastic! Why?


We are committed to helping the environment, and although we would prefer to use packaging more eco-friendly than bubble wrap, we receive many deliveries with items packaged in it. Therefore, rather than disposing of it straight away, we will reuse it if it is still in good condition. If not, and it requires disposing of, we will take it to our nearest plastics recycling centre rather than send it to a landfill.

Find your nearest recycling point for plastic, including carrier bags and bubble wrap here.





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